Refund Policy

1. Introduction

IPTVEKO aims to provide a smooth and reliable experience. This Refund Policy explains the conditions under which refund requests may be reviewed.

2. 7 Days Money Back Guarantee

We offer a 7 Days Money Back Guarantee for eligible purchases. Users may request a refund within seven (7) days from the purchase date if they experience unresolved technical issues after contacting support.

Refund eligibility may depend on proper setup attempts, device compatibility, and completion of recommended troubleshooting steps.

3. Support First Approach

Before a refund is reviewed, users are encouraged to contact support so we can help resolve setup, device, or technical issues.

4. Non-Eligible Situations

Refunds may not be available in situations involving incorrect setup, unsupported devices, internet performance issues, misuse, or changes in user preference.

5. Processing

If a refund is approved, processing time may vary depending on the payment method and payment provider.

6. Policy Changes

This policy may be updated at any time. Continued use of the website indicates acceptance of the current version.

7. Contact

For refund-related questions, please contact us through the contact page.